Your feedback is extremely important to us. We are continually trying to improve the quality of our services as we want you to experience the best care we can provide.
If you have used our services as a patient or as a carer/relative of someone who has, please take this opportunity to tell us of your experience.
In order to improve our services, it is essential that we gather and respond to feedback or patient experience. Through telling us what is important to you we can look at ways to put in place the changes that are important to you.
Please write your comments for improvements below:
In this practice, we take complaints very seriously indeed and try to ensure that all our patients are pleased with their experience of our service. When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible. This procedure is based on these objectives.
Our aim is to react to complaints in the way in which we would want our complaint about a service to be handled. We wish to learn from any mistake in order to improve our future service, and we respond to customers’ concerns in a caring and sensitive way.
NHS England, PO Box 16738, Redditch, B97 9PT (0300 311 22 33) for· complaints about NHS treatment
The Dental Complaints Service (08456 120 540) for complaints about· private treatment
The General Dental Council, 37 Wimpole Street, London, W1M 8DQ (the· dentists’ registration body)
Care Quality Commission, Citygate, Gallowage, Newcastle upon Tyne· NE1 4PA 03000 616161) the national standards regulator.